COMPLAINTS

Do you have a concern or feedback you would like to share?

At Secure Wealth Lending we aim to have the very best service for our customers! If you are not satisfied with our service we would like to know so we can improve. If you have a concern that we have not been able to resolve and you would like to make a complaint you can do so by emailing Christine christine@securewealthlending.com.au with the following information:

  • All essential and relevant information, documents, written statements and any other materials that may assist in resolving the complaint

  • Any additional information that we may reasonably request

What if you are not satisfied

If you are not satisfied with our response to your complaint or we do not reach agreement within the prescribed timeframe (30 days for most complaints and 21 days for complaints involving hardship, postponement of enforcement proceedings and default notices), you may refer the complaint to the Australian Financial Complaints Authority (AFCA).

AFCA can be contacted by:
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au

This is a free service which provides you with an independent mechanism to resolve certain complaints.